Returns and Refund Policy
Returns & Refunds Policy
At baobao.com.bd, we care deeply about your satisfaction and are committed to delivering quality products for your little ones. If for any reason you’re not happy with your purchase, please review our return and refund guidelines below.
Return Eligibility
- If your order arrives with any issues or defects, please inform us within 24 hours of receiving the product.
- Items can be returned immediately, and customers are responsible for the return shipping charges.
- Returned items must be unused, unworn, and sent back in their original condition and packaging.
- Products that appear used, soiled, or damaged due to mishandling will not be accepted for return.
How to Initiate a Return
- Contact our support team through WhatsApp, Facebook Messenger, or by calling our customer care number.
- Be ready to share your order number, and if requested, provide photos or videos of the product.
- Return the item using a designated courier service to the address provided by our team.
Refund Policy
Refunds are only issued under specific circumstances:
- If the ordered item is unavailable or out of stock after purchase.
- If you receive the wrong product or a defective item.
Exchange Policy
- You may request an exchange if you receive a damaged, incorrect, or faulty product.
- Exchanges must be initiated within 24 hours of receiving the item.
- Customers are responsible for the delivery charge unless the issue was due to our mistake.
Items Not Eligible for Return or Exchange
- Products sold at discounted prices or as part of special promotions.
- Customized or personalized items made to order.
Contact Us
If you have any questions or concerns about these terms, please contact us at:
- Email: support@baobao.com
- Phone: +880 123 456 7890
Thank you for choosing Baobao.
